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What makes good client service?

02 Oct 2018 by Paul Saris
Conquering Mt Ngauruhoe

It’s the strangest experience when you’re climbing Mt Ngauruhoe on your way to reach the most beautiful coned top, when every step you take makes you slide further backwards. Strangely, somehow you do reach the...

A Good Experience

30 Jul 2018 by Paul Saris
Annette wine label

What do clients want? It’s been 25 or so years that I’ve been, in some capacity, in front of clients. In fact, longer if I add the time I’ve been in front of customers: the lovely people that visited our...

Angels and devils

09 Apr 2018 by Paul Saris
business man with an angel and a devil speaking in each ear

  ' Angels and devils ' is how one of my clients organises her stakeholders.   She’d prefer everyone to be an angel, a person that supports the cause, has bought into the process, actively engages....

Thank you for being late (Thomas L. Friedman)

04 Apr 2017 by Paul Saris
Hourglass

I don’t like arriving late but what if, as Mr Friedman suggests in his book, it can create value.  Being late, early in the process, can create time to reflect and, above all, clarity. Clarity we so often...

When you can’t change the direction of the wind — adjust your sails (H Jackson Brown Jr)

28 Mar 2017 by Paul Saris
Adjusting sails

  A little over 20 years ago I became a father of two pretty fabulous daughters. Every year, most days I got to figure out how to be a father. Books don’t tell you everything there is to know. My own parents...

Victory comes from finding opportunities in problems. (Sun Tzu)

22 Mar 2017 by Paul Saris
High five

Some years ago, as I gradually moved into a client service role, my biggest anxiety became the fear of failing our clients and letting down the people I represent. Worried to be found out, to be not quite good...

You have to think anyway, so why not think big? (Trump)

14 Mar 2017 by Paul Saris
Large brain being moved by tiny people

When I was a kid my dad told me that I don’t think. It made me very sad that he thought of me that way. Only much later in life did I work out that we were simply seeing and processing things differently and not...

I want to understand you, I study your obscure language (Alexander Pushkin)

21 Feb 2017 by Paul Saris
Languages and understanding

I think it’s about time that I say thanks to all of you who patiently endure my use of the English language.  Using good English but not quite right has had some entertaining effects on people. ‘How goes...