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Open up your communications

25 Sep 2018 by Steven Giannoulis
Group of people texting

If we accept that the best communications are heard and understood, then it follows that as internal communication practitioners we should create opportunities for staff to be heard and to better understand what’s...

The Real Client Treatment

06 Nov 2017 by Steven Giannoulis
Woman holding Closed sign

Talking to a (hopefully soon to be) client last week about growing staff advocacy for their client service experience, got me thinking about how well we apply our own service ethos to ourselves. This prospective...